Delivery Information

1. Shipping Policies

All orders placed on our cross-border e-commerce website are subject to our shipping policies. We strive to provide efficient and reliable delivery services to our customers worldwide.

2. Processing Time

Orders are typically processed within 24-48 hours of receipt, excluding weekends and holidays. However, please note that processing time may vary depending on the complexity of the order and the availability of the products.

3. Shipping Methods

We offer a variety of shipping methods to cater to different needs and budgets. The available shipping methods and their respective estimated delivery times will be displayed during checkout. Please select the shipping method that best suits your requirements.

4. Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed during checkout. Please note that additional taxes, duties, or customs fees may be imposed by the destination country and are the responsibility of the recipient.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and view the estimated delivery date. If you have any issues with tracking your shipment, please contact us for assistance.

6. Delivery Times

Estimated delivery times vary depending on the shipping method selected and the destination country. Please refer to the estimated delivery times displayed during checkout for more information. However, please note that delivery times are not guaranteed and may be subject to delays due to factors such as customs clearance, weather conditions, or carrier issues.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us as soon as possible. We will work with you and the shipping carrier to resolve the issue as quickly as possible. In the event that a package is lost or damaged, we may offer a replacement, refund, or other compensation options, depending on the specific situation.

8. Customs Clearance

Please note that orders shipped internationally may be subject to customs clearance procedures in the destination country. The recipient is responsible for ensuring that the package complies with all customs regulations and pays any applicable taxes, duties, or customs fees. We are not responsible for any delays caused by customs clearance.

9. Shipping Restrictions

Certain products may have shipping restrictions due to their nature or regulations in the destination country. We will make every effort to inform you of any shipping restrictions that apply to your order during checkout. However, please note that it is ultimately the responsibility of the recipient to ensure that the package can be legally imported into the destination country.

10. Contact Information

If you have any questions or concerns about our shipping policies or delivery information, please feel free to contact us. We are always happy to assist you with any shipping-related inquiries.